ARTICLE
Question: 1. How does your agency handle/overcome language barriers for those families that provide services to individuals? 2. Have you had a family that does not have the electronic capabilities to track EVV visits? If so, how did you track that time? Responses: Question 1: Currently, the only language barrier we have faced is regarding ASL. When we first began providing supports, the guardian was able to refer a family friend who is fluent in ASL so that we could complete PAC hours without the language barrier. As we gain new staff who are fluent in ASL, we train them on this individual so that we can more consistently guarantee we will always have a DSP available who can speak to this individual. Google translate or an interpreter Question 2: We utilized InCare for EVV, which has an app for smartphones. One of our employment requirements is having a smartphone so that the responsibility to complete EVV is on us as a provider instead of on the people we support of their families. Our staff uses EVV from their smart phone I can’t speak to #1 but in #2 there are 2 option, one would be to add a phone to the house and pay for it if they refuse. This can be bare minimum land line or a company owned cell phones locked up in a home. Second option, use a company tablet with the Ap to log in and out. This method uses GPS to validate the EVV. If the family doesn’t have/use cellular phones, landlines are the other option for logging EVV (or “TVV”). Our organization has several entries each month that utilize the “telephony” option. Your administrator for Sandata only needs to enter the phone number from where the call will be made. I found the slideshow from a townhall meeting last November; see slide 9 EVV Resources This information is a compilation of suggestions, ideas, and opinions shared by INARF Members in response to the featured question. This information should not be considered official interpretation or guidance of State or Federal Policy. Additionally, statements within this document do not necessarily reflect an official position or opinion of INARF.
Question:
1. How does your agency handle/overcome language barriers for those families that provide services to individuals?
2. Have you had a family that does not have the electronic capabilities to track EVV visits? If so, how did you track that time?
Responses:
Currently, the only language barrier we have faced is regarding ASL. When we first began providing supports, the guardian was able to refer a family friend who is fluent in ASL so that we could complete PAC hours without the language barrier. As we gain new staff who are fluent in ASL, we train them on this individual so that we can more consistently guarantee we will always have a DSP available who can speak to this individual.
Google translate or an interpreter
Question 2:
We utilized InCare for EVV, which has an app for smartphones. One of our employment requirements is having a smartphone so that the responsibility to complete EVV is on us as a provider instead of on the people we support of their families.
Our staff uses EVV from their smart phone
I can’t speak to #1 but in #2 there are 2 option, one would be to add a phone to the house and pay for it if they refuse. This can be bare minimum land line or a company owned cell phones locked up in a home. Second option, use a company tablet with the Ap to log in and out. This method uses GPS to validate the EVV.
If the family doesn’t have/use cellular phones, landlines are the other option for logging EVV (or “TVV”). Our organization has several entries each month that utilize the “telephony” option. Your administrator for Sandata only needs to enter the phone number from where the call will be made. I found the slideshow from a townhall meeting last November; see slide 9